S99 Casino Terms & Conditions
These Terms & Conditions govern your access to and use of the S99 Casino website and related services (together, the “Services”). They are designed to set clear expectations for account use, payments, gameplay, bonuses, and fairness so you can make informed decisions before you play.
Gambling on S99 Casino should be viewed as entertainment, not as a way to make money or resolve financial difficulties. By creating an account or using the Services, you agree to follow these Terms & Conditions and any additional rules displayed within specific games, promotions, payment pages, and responsible gaming tools.
Acceptance of Terms
By accessing, registering with, or using S99 Casino, you confirm that you have read and understood these Terms & Conditions and that you accept them as a binding agreement. If you do not agree, you must not use the Services.
Where additional terms are presented for specific features (such as a bonus offer or tournament), those terms apply in addition to these Terms & Conditions. If there is a direct conflict, the feature-specific terms will apply to that feature.
Eligibility
You may use S99 Casino only if you meet all eligibility requirements applicable to you. At a minimum, you must be 18 years of age or older and legally permitted to participate in online gambling in your location.
Access to the Services may be restricted or unavailable in certain jurisdictions. It is your responsibility to ensure that your use of S99 Casino is lawful where you are located, and to avoid using the Services where prohibited.
Account Registration
To play for real money, you must create an account and provide accurate, complete, and up-to-date information. You agree to keep your account details current and to maintain the security of your login credentials.
Unless explicitly allowed within the Services, the following principles apply:
- One account per individual, household, and device environment may be enforced to prevent misuse.
- Your account is personal and may not be sold, transferred, or shared with others.
- You must not allow any third party to access or use your account, including for deposits, withdrawals, or gameplay.
S99 Casino may refuse registration, close duplicate accounts, or limit access where account activity indicates abuse, inconsistency, or elevated risk, while seeking to act reasonably based on the information available.
Verification
S99 Casino may request verification checks to confirm identity, age, and payment method ownership, and to support fraud prevention and safer gambling processes. Verification may be required at registration, before withdrawals are processed, or at any time if account activity triggers review.
You agree to provide documentation and information promptly upon request. Where verification is not completed to a satisfactory standard, access to certain features (including withdrawals) may be restricted until the review is concluded.
Deposits
Deposits must be made using payment methods available on the website and, unless otherwise stated, must be in your own name. You must ensure you have the right to use the selected payment method and that deposited funds are not derived from unlawful activity.
To help protect players and maintain platform integrity, S99 Casino may apply risk checks to deposits and may delay crediting, reverse, or decline a transaction where a payment is flagged for review by payment providers or internal monitoring.
It is your responsibility to understand any fees, currency conversion costs, or bank charges that may be applied by third parties. S99 Casino aims to display relevant payment information during the deposit process, but cannot guarantee the policies of external providers.
Withdrawals
Withdrawals are processed in accordance with the withdrawal options displayed on S99 Casino and may be subject to verification, payment method checks, and internal security reviews. The aim is to process withdrawals efficiently while protecting players from unauthorised access and preventing misuse.
General withdrawal principles include:
- Withdrawals may be returned to the original deposit method where feasible, in line with payment provider capabilities and risk controls.
- Withdrawal requests may be delayed or rejected if account verification is incomplete, if required information is missing, or if unusual activity requires review.
- If a withdrawal is requested while a bonus is active, the bonus terms (including wagering requirements) may affect eligibility to withdraw bonus-related balances.
Where a payment provider rejects or reverses a withdrawal, S99 Casino may require an alternative method that reasonably confirms the player’s ownership and supports secure delivery of funds.
Bonuses
Promotional offers on S99 Casino are optional and subject to specific terms presented at the time of the offer. Bonus rules exist to ensure promotions are used as intended and that rewards are allocated fairly.
Unless stated otherwise in a specific promotion, common conditions may include:
- Wagering requirements that must be met before bonus funds or related winnings can be withdrawn.
- Game contribution rules where certain games may contribute differently (or not at all) toward wagering.
- Eligibility limits based on account status, payment method, jurisdiction, or responsible gaming settings.
- Time limits to meet wagering requirements and to claim or use a bonus.
S99 Casino may withhold, adjust, or cancel bonuses where there is evidence of bonus abuse, inconsistent play patterns designed solely to exploit promotions, or attempts to claim an offer multiple times contrary to the offer terms. Decisions are made based on available data and may include requesting additional information from the player.
Acceptable Use
You agree to use S99 Casino for personal entertainment purposes only and in a manner consistent with these Terms & Conditions, game rules, and applicable laws. You must not interfere with the normal operation of the Services or attempt to gain unauthorised access to accounts, systems, or data.
When using the Services, you agree that you will:
- Provide truthful information and maintain accurate account details.
- Play fairly and refrain from any behaviour that may compromise game integrity.
- Respect other users and customer support personnel in all communications.
Prohibited Activities
The following activities are not permitted on S99 Casino and may result in account restrictions, cancellation of bets/plays, forfeiture of bonus benefits, and/or closure of the account, subject to reasonable assessment:
- Using automated tools (including bots, scripts, or other automation) to access the Services or gain an unfair advantage.
- Exploiting bugs, errors, or vulnerabilities, including using a known fault to place bets or trigger outcomes.
- Collusion or coordinated play intended to manipulate outcomes, promotions, or any leaderboard-based activity.
- Chargebacks, payment reversals, or disputed transactions that are abusive or inconsistent with legitimate consumer protection use.
- Creating multiple accounts or using third-party accounts to bypass limits, eligibility rules, or verification checks.
If you believe your account has been accessed by someone else, you should act promptly to secure your credentials and notify S99 Casino through the available contact channels on the website.
Intellectual Property
All content made available through S99 Casino, including text, graphics, logos, design elements, and software, is protected by intellectual property rights owned by or licensed to S99 Casino and its suppliers. You may view and use the content only as necessary to access and use the Services for personal, non-commercial entertainment.
You must not copy, reproduce, modify, distribute, or create derivative works from site content or game software unless you have prior written permission from the relevant rights holder.
Limitation of Liability
S99 Casino aims to provide the Services with reasonable care and to maintain platform stability and fairness. However, online services can be affected by factors outside reasonable control, including internet interruptions, device compatibility issues, third-party outages, and unforeseen technical faults.
To the extent permitted by applicable law, S99 Casino will not be liable for losses arising from:
- Service interruptions, delays, or failures not caused by intentional misconduct.
- Errors in data transmission, device malfunction, or player-side configuration issues.
- Unauthorised access where a player has failed to keep login credentials secure.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot be excluded under applicable law.
Account Suspension
S99 Casino may suspend, restrict, or close an account where it is reasonably necessary to protect the player, the platform, or other users. Common reasons include suspected fraud, verification concerns, unusual transaction patterns, prohibited activities, or requests related to responsible gambling controls.
Where appropriate, S99 Casino may:
- Request additional information to complete a review.
- Limit gameplay, deposits, or withdrawals during an investigation.
- Correct account balances where a technical error, duplicate credit, or incorrect settlement has occurred.
If your account is closed, any eligible balance may be returned subject to verification, security checks, and applicable bonus conditions. Where funds are subject to a dispute or ongoing review, processing may be delayed until the matter is resolved.
Privacy
S99 Casino processes personal information to provide the Services, conduct account administration, maintain security, and support responsible gaming measures. The specific details of what data is collected, how it is used, and what options you have are described in the privacy information made available on the website.
You acknowledge that identity and payment checks may involve the review of documents and information to confirm your account details and help prevent unauthorised use. S99 Casino aims to handle such information in a secure and proportionate manner.
Responsible Gambling
S99 Casino encourages players to stay in control and to treat gambling as entertainment. You are responsible for managing your spending and time, and for using any available account tools to support safer play.
Responsible gambling measures may include options to set limits, take breaks, or self-exclude. If you feel that gambling is becoming difficult to control, you should stop playing and seek independent support resources available in Australia or your local area.
Amendments
S99 Casino may update these Terms & Conditions from time to time to reflect changes to the Services, risk controls, business practices, or legal and technical requirements. When updates are made, the revised version will be posted on the website with an updated effective date or other notice where appropriate.
Your continued use of S99 Casino after changes take effect indicates acceptance of the revised Terms & Conditions. If you do not agree to the changes, you should stop using the Services and request account closure in line with the available processes.
Contact Information
For questions about these Terms & Conditions, account matters, or to raise a concern about the Services, you can contact S99 Casino customer support at [email protected].
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